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Returns and refund
EASY RETURNS

Customer satisfaction is the main priority for Società Agricola Officina del Sole s.r.l.. If for any reason, the Customer is not fully satisfied with the purchase, the order can be returned within 14 days from the date of delivery and the Customer will receive a refund for the products returned or their replacement.

The items must be returned within 10 days from the date of sending the notification of withdrawal, in perfect condition, without any sign of use, in their original packaging and the labels must not be removed.

To make a return, follow these simple steps:

- go to the website www.officinadelsole.it and enter your login credentials;
- in the “My returns” section, select the order or enter the order ID for which you would like to request a return, specify the products to be returned and click on “request a return”;
- enter the required information marked with * and send the request;
- place the items to return in a well-sealed, protected parcel, preferably in their original packaging;
- send the parcel to the following address: “Società Agricola Officina del Sole s.r.l. – Contrada Montemilone 1, 63833 Montegiorgio (FM), Italy”. The costs of returning the items will be borne by the Customer.

REFUND

The refund of the amount spent depends on the method of payment chosen at the time of purchase:

the refund will be made directly via PayPal if payment was made using PayPal;
the refund will be made only to the card used for purchase if payment was made by Credit Card. No refund can be made to other cards than the ones used to make the purchase.

Società Agricola Officina del Sole s.r.l. will proceed to refund the cost of the goods shipped, within the terms of the law (30 days), only after having received the goods and checked that all requirements have been met.

No refund can be made to other cards than the ones used to make the purchase.

The refund does not include the transportation costs of the goods to be returned.