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Shipping
SHIPPING POLICY

Società Agricola Officina del Sole s.r.l. guarantees delivery within 3 working days for orders placed Monday to Friday before 3:30 p.m. Working days are from Monday to Friday.

Delivery may take an additional day for the regions of Basilicata, Campania, Calabria, Apulia and the islands.

Deliveries are made during office hours from Monday to Friday, excluding public holidays and the days of office closure for holidays that will be published on the Website. The courier will make 3 delivery attempts; after the third attempt, the order will be sent to the warehouse.

All orders are processed automatically and we are not able to change shipping and delivery times.

Bartolini is the authorised courier for the Company’s shipments.

Shipment is free for purchase orders over €19.00, while for lower orders shipment will cost €4.50.

The Customer will be kept up-to-date during the entire duration of the transaction. After submitting the order, the Customer will receive a shipment tracking number and the web link to follow the status of delivery online.

The Company shall not be held liable for any delay attributable to the courier’s fault.

Upon receiving the product, the Customer shall check that:

the package and its seal are intact, not damaged, wet or altered: any complaints must be reported to the courier and notified at the time of signing the acceptance by writing “Goods accepted subject to verification”; otherwise the parcel will be considered as properly delivered; the products correspond to the description in the transport document and/or invoice both for quantity and type; any complaints must be notified to the courier and reported at the time of signing the acceptance by writing “Goods accepted subject to verification”; otherwise the content of the parcel will be considered as free from defects.